When your business is just starting out with a few employees, internal communications can be pretty straight forward. Email, quick phone calls and meetings tend to keep everyone on track. However as your team grows, managing the flow of information becomes more complicated. Recently, one of our team members attended a meeting of local business owners where the main topic of conversation centered around the direct relationship between a strong internal communication process and a positive customer experience. The attendees shared their experiences with managing growth while meeting and exceeding customer expectations. In the end, the solutions boiled down to technology. Most of the business leaders incorporated some sort of project management software or web application to keep the whole team in the loop.
In a recent article in Entrepreneur, Will Weinraub, CEO and Co-Founder of Katana by LiveNinja, offered his top 5 web applications that drive his organization’s internal communications. His company is focused on “Team Collaboration”, and therefore needs robust project management tools as well as easy file sharing and dynamic internal messaging. What communication needs does your industry require? Have you found a proven process that keeps your team informed and on task?
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