You have probably experienced this phenomenon – the small start-up that once provided you with personalized products and services has grown to the point where you don’t hear from them anymore. Or, your point of contact changes every time you reach out. The fact is, many organizations are in business to get as big as they can. While growth is a good thing, doing it at the expense of your current customers is not.
Wharton & Power Insurance started as a small shop and has purposely stayed one. Our business model is based on steady, healthy growth to ensure that the reason why we are successful – customer satisfaction – continues. Over the years we have added employees to match our growth while focusing on efficiencies to help us work smarter. That’s great for us, but more importantly, it serves our customers well. Sustaining a boutique agency focused on highly-personalized insurance products and service suits our clients and our philosophy.
Once someone becomes a client of Wharton & Power Insurance, our relationship does not stop at signing them up. We are in personal contact throughout the year, checking in to see how our clients are faring, and making sure the products we have provided are still appropriate for their situations. When a claim is necessary, we are relentless advocates for our clients, working with our providers to cover claims quickly and at the maximum benefit. We are proud to say that we have retained 92% of our clients over our 30 years in the insurance industry. Our employees stay as well; turns out they value the relationships they create with our clients too.
However, all you have to do is ask one of our clients and they will tell you – we really do what we say we will do. We are proud of the long-standing relationship we have with our clients, and they continue to send their friends and family our way as well – the ultimate compliment.
Rest assured, Wharton & Power Insurance is a healthy, vibrant company. However, our business model is not about growth, rather we are focused on providing our clients with high-quality, customized products and continuous service they can count on. If this approach fits your expectations, reach out to us for your personal insurance needs.